Mr
J O'Brien
Dovetail Human Resource Services
19 The Broadway
Newbury
Berkshire
RG14 IAS
Dear John
I felt compelled to write and thank you and your people for your exemplary support of our operation over the Peak Season FY04.
As has been the case for several years, the lead agency you have run for us has delivered excellent results in terms of quality of staff, response to our urgent needs regardless of time of day or night, staff retention and of course, cost.
This arrangement has consistently helped us produce a stable platform from which we have been able to deliver first class service to our customers. Sony Logistics was voted a clear number 1 for delivery service in a recent industry survey of the independent electronic retail trade.
I look forward to extending our two companies relationship to include your support for our TNT contract in the near future, now that the terms have been agreed and finalised.
Once again, please pass on our thanks and commendation to your very professional people.
Yours sincerely 
