Customer Service Coordinator

Posted on: 2018-11-30

Sector: Call Centre & Customer Service

Location: Berkshire

Type: Permanent / Full Time

Description

Customer Service Coordinator
Thatcham
£28,000 DOE + Amazing Benefits
 
Our client is looking for a customer focused and efficient individual to join their team to provide the highest standards of service! As the Customer Service Coordinator, you will be responsible in ensuring that all sales enquiries, orders, complaints and queries are processed to customer standards and to work collaboratively between multiple business areas. The client are known as a reputable employer within it’s field and offer a strong and stable career to those who join.
 
Job Responsibilities:

  • Satisfactorily resolve customer enquiries, raising and requesting the necessary specifications, quotations and samples
  • Daily monitoring of service delivery and communication between customer and sourced providers of services e.g. Transport and transport planning providers
  • Apply legal norms and group policy in matters relating to quality, security and environment.
  • Account ownership driven by a set of KPIs
  • Management and monitoring of orders to ensure fulfilment of conditions such as: Quantities, prices, delivery times, etc and effectively coordinating actions to meet and exceed customers’ needs
  • Ensure customer requests are met, including: claims, samples, sketches, specifications, offers, general information, website training.
  • Preparation of offers and estimates for customers and entering completed orders in to our online system
  • Commercial attention to and monitoring of certain customers designated by the Regional Commercial and Sales Manager with the aim of maximizing their sales volume and added value
  • Co-ordinate actions with the rest of the company areas to optimize customer deliveries
  • Attend meetings, together with his/her customer services manager, sales team, with the Regional Commercial and Sales Manager
  • Provide the Logistics Department with information to determine stock policy in relation to his/her customers – responsible for monitoring stock levels
  • Co-operate with Customer Services Manager and sales team in preparing and monitoring customer account plans
  • Create manufacturing/cost datasheets and other monitoring information if necessary.
  • Regularly work with Despatch department to ensure close attention to detail with Stock and Order Management.
  • Regularly work with Quality department to ensure close attention to detail with customer feedback and resolution.
  • Fulfil and promote Health and Safety standards in his/her job.

 
Skills Required:

  • PC Literate and complete understanding of Microsoft, knowledge of SAP and GPT would be advantageous
  • Excellent interpersonal skills including strong verbal and written communication with a focus on the customer.
  • Able to organise and prioritise work load in order to meet tight deadlines and the ability to work under pressure
  • The successful candidates will have experience of working in a busy and fast paced moving environment and have drive and determination to succeed
An extremely varied role, if you are interested please do not hesitate to apply!

Consultant Details

Tom Martin

Senior Recruitment Consultant

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