Help Desk Administrator

Posted on: 2018-03-29

Sector: Admin / Secretarial / Office Support

Position: Administration

Location: Greater London

Type: Permanent / Full Time


 Help Desk Administrator   The job description for the position of Helpdesk Administrator is as follows.  
Reporting to: UK Facilities Manager based in Richmond Upon Thames
The Key Responsibilities and Accountabilities
The ability to:

  • ¨ Undertake the administrative Helpdesk role that supports the day to day operation of the PayPal’s UK, Mainland Europe & Middle East Facilities Service.
  • ¨ Assist and support the UK, Mainland Europe & Middle East operations management team.
  • ¨ Support programmes for the Operations Team from an administrative aspect.
  • ¨ Keep Infor Cloud Suite CAFM system up to date
  • ¨ Schedule sub contractor visits and produce sub contractor reports
  • ¨ Liaise with the local office contacts to ensure work has been completed and to a high standard
  • ¨ Support the regional documentation (contract files, and extra works quotation process) in support of the Operations Team.
  • ¨ Provide a professional Helpdesk service to all internal customers.
  • ¨ Assist the Operations Management Team to implement new offices / contracts from a Helpdesk aspect.
  • ¨ Be flexible and confident to make decisions to protect the interests of PayPal’s service business. An example of this would be the rescheduling of Engineers/cleaners etc. to meet a requirement at short notice, whilst ensuring that all clients affected by the decision are communicated to and have the issue explained and service visit rescheduled etc.
  • ¨ Identify shortfalls in service provision to internal customers: providing suitable solutions and ideas to the Facilities Manager to ensure the objectives of the organisation.
  • ¨ Deliver goals and objectives as set by the organisation via the Facilities Manager.
  • ¨ To be positive in approach to customer relations, promote customer care / satisfaction
  • ¨ Make their input count towards the internal customer’s core business needs and requirements.


  • ¨ Other Key Attributes and Qualities:
  • A positive approach and the ability to work under pressure
  • Work well as part of a team but also to follow own initiative
  • Diplomacy
  • Confidentiality
  • Flexibility in approach
  • Well organised
  • Experience in dealing with a busy hard and soft services support desk
  • Some engineering knowledge or experience would be very useful

Hours of work 7.00 am to 4.00pm Monday to Friday with one hour for lunch and 9.00 am to 6.00 pm on a staggered roster. 

Latest Blogs

Ready to talk recruitment?

Whatever the nature of your enquiry, we'd love to hear from you.

Contact Us

“We have used Dovetail on a number of occasions to recruit permanent staff. They take the time to find out about the role and feel that they understand our requirements. Dovetail are professional, efficient and have a great team, with a smile included. It is a pleasure to work with them and we would have no hesitation in recommending them.”

Business Development Manager – for SeeBrilliance

Grosvenor Services

“We have always had very good results working with the Dovetail team. There has always been consistent attention to detail and flexibility in assisting us with key hires.“

HR Director– for Grosvenor Services.


“Dovetail have supported the growth of our business for several years. I know we can trust them completely to respond quickly and effectively to our staffing needs,
meeting our crazy deadlines on both temporary and permanent recruitment“

Meirion Anderson, MD - Aberley


“Dovetail have always been the ‘go to’ company for reliable trained resource. They have consistently provided quality staff even when the timescales have been tight. Great company”

Director – for Wherewework


“I have been working with Dovetail since 2005, every time my career path has altered, Dovetail have been my constant always taking them with me where ever I have worked. They provide a first class service and quality staff on whom myself and my business can rely. If you’re looking for Service with a capital “S” you will find it in abundance here”

Director – for Wherewework

Parkway Shopping Centre

“I have been using Dovetail for just over a year and can honestly say they are always helpful and proactive in finding the RIGHT staff for my site. Their staff are friendly and professional and always follow up calls as quickly as one would wish them to”

Site Cleaning Manager – for Parkway Shopping Centre

Fidelity Energy

“Dovetail have been hugely supportive in helping us to expand our team and are always at the end of the phone. Nothing is too much trouble and they continue to provide us with excellent candidates who have been carefully matched with our individual requirements. I’d have no hesitation in recommending their services and really appreciate the friendly and professional way in which they conduct their business.”

Manager Director – for Fidelity Energy

Dovetail Candidiate

“One of the unique benefits of working with Dovetail has been the practical contact it’s afforded me within many high-profile office environments for a variety of global brands. Being able to work so closely with teams that hold themselves to a golden standard and learning about the different ways they work is valuable experience you don’t really get at university. But it’s more than that – it’s also about people and relationships and trust and team-building and the team at Dovetail is, hands down, the most warm, dynamic, and professional team I’ve ever worked with.”

Candidiate – London

Citrix Systems

“Dovetail have provided contingent labour sourcing and payrolling to Citrix across Europe and the Middle East for several years. Their key strengths include:
Flexibility – adapting to the needs of Citrix as the organisation grows.
Engagement – willing to assist Citrix expanding into new geographies and markets.
Readiness – always available to answer questions and provide information on contracts through a single point of contact.
Integration – willing to share and adopt best practice developed between us.
Dovetail consistently outperform agreed service levels. They are dedicated to helping their customers build robust processes to manage temporary resources. They form a key part of our contingent labour strategy in EMEA, and I cannot recommend them highly enough. ”

Tom Dance, Manager – Procurement Systems Training & Communications for Citrix Systems

previous arrow
next arrow