Medical Customer Administrator

Posted on: 2018-10-05

Sector: Admin / Secretarial / Office Support

Location: Berkshire

Type: Permanent / Full Time

Description

Medical Customer Administrator    
£20 – 25K + Benefits Below
Newbury, Berkshire
 
Our client develops innovative technologies within the medical industry and have a huge passion for helping patients and increasing health and well-being. They are looking for an equally as passionate Customer Service Representative to join their team to provide superior and efficient services by effectively managing product orders, information, documentation and Product shipments to meet both internal and external Customer needs. 
 
As an experienced Customer Service Representative, you will work collaboratively within the team and with other departments to ensure all aspects of the business is running smoothly and the client’s great reputation is upheld.
 
Responsibilities: 

  • First point of contact for all customers via phone and email
  • Order check, correction and processing
  • Updating and maintaining pricing for new Tenders and Quotations
  • Customer Quotation preparation and tracking – Ireland only
  • Product availability check. Liaising with customers via phone and email
  • Shipping advice/updates to customers
  • Tracking customer orders using courier website and liaising with the warehouse for tracking and Proof of Deliveries.
  • Credit note processing for pricing, order queries and product returns
  • Co-ordination and mailing of documents for customers e.g. product code changes
  • Problem solving, consignment queries and complaints management
  • Internal (Sales, Finance, Marketing etc) & External Customer communication
  • Liaise with Supply Chain controlling function on stock related issues
  • Forecasting, management of call offs & standing orders
  • Assisting with Clinical trials
  • Assisting with product recalls – hospital and courier liaison
  • Support internal Sales Teams and Business Unit Manager
  • Use of Salesforce to share information regarding Customer Service and Business Unit
  • Logging of service related complaints via Salesforce

Required Education/Skills:
 
2 years + experience in customer service role is essential and having exposure to the Medical, Pharma or Ortho / Implantable device industry is a significant advantage for this role.
 
Key skills which will help the individual be successful in his / her role are:

  • Technical skills (which will be developed on the job and supported by regular trainings)
  • Leadership
  • Communication (Both oral & written)
  • Problem solving
  • Priority setting / Time Management
  • Initiative & follow through
  • Creativity & innovation
  • Working with others & Team spirit.
  • Computer literate (Word, Excel, Outlook, Power Point, Internet etc.)
  • Service oriented 

Bonus/Benefits Eligibility:

  • Bonus Plan: Local Bonus 5%.
  • Option to Join Pension Scheme and Private Health care
  • ESPP Shares Option
  • Paid holiday of 25 days pro rata with 1 additional day per year of employment up to a maximum of 28 days

Consultant Details

Tom Martin

Senior Recruitment Consultant

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