Part Time Administrator

Posted on: 2018-07-04

Sector: Admin / Secretarial / Office Support

Location: Berkshire

Type: Part-time

Description

Part Time Administrator
Six month Temporary position
18-20K pro rata
Monday to Friday 10:00am -14:00pm
  
Our client is searching for a Part Time Administrator to support the Client Services team. The role will involve data entry on spreadsheets, telephone support to clients through the help desk facility and implement installation and maintenance services as needed.

The main duties and responsibilities in the role include:

  • Inputting data into a spreadsheet for a project, daily updates for stock purposes
  • Managing customer Service Level Agreements
  • Managing a network of third party service, maintenance and installation engineers
  • Fielding fault calls and reacting to emails directly from clients
  • Logging and processing cases in Enapps (internal Enterprise Resource Planning System)
  • Raising sales orders and purchase orders in Enapps
  • Liaise with engineering partners to attend maintenance calls / installations
  • Source & despatch stock for maintenance / installation cases
  • Liaise with engineering partners to make sure job sheets are produced and sent in accordingly
  • Make sure Enapps cases for maintenance and installations are updated and closed appropriately
  • Account management & client liaison
  • Internal escalation & feedback
  • Ad hoc reporting / surveys
  • Producing installation documentation (Self Install Guides)
  • Support a culture of collaboration, success and aspiration
  • Ensure you represent the company to clients and suppliers in a professional manner at all times
  • Occasionally other activities of a similar nature that fall within your capabilities as directed by Client Services Executive

The role will involve liaison with the Financial Controller, Content Controller, Head of IT, Audio and Systems Engineers and the Channel Manager. 

This is a temporary position (six months) with pay offered of between 18-20K pro rata. Working hours are from 10:00-14:00 although some flexibility will be needed around this. Working days are Monday to Friday.

Consultant Details

Chantal Cleminson

Recruitment Manager

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