Senior Facilities Manager

Posted on: 2018-11-05

Sector: Facilities Management

Location: Greater London

Type: Permanent / Full Time


Senior Facilities Manager
Central London, UK
Full time, Perm
£60 – £65k per annum

An exciting opportunity has arisen for an experienced and customer focused Senior Facilities Manager based on site with one of our key accounts in London. The Senior Facilities Manager will oversee day to day FM activity at our client’s London office and support the Account Director. The Senior FM is responsible for assisting in all aspects of client and tenant satisfaction, contact delivery, management of all hard and soft services, financial management and leading the team where applicable.  

What this job involves

  • Promoting high level of satisfaction among client users by promptly responding to their service requirements.
  • Demonstrates leadership, gives direction and mentors the team on site to promote engagement and excellency in customer service and delivery
  • Responsible locally for Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance
  • Ensures compliance with client’s best practice, policies and procedures including statutory compliance, Quality and EHS compliance.
  • Acts as go-to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks
  • Develops a close working relationship with Client Key Stakeholders, Landlord, Managing Agents and all of the FM vendors to ensure that they fully understand the Client culture and become partners in delivering a high quality service
  • Has ability to address minor technical repairs and is first point of contact relating to all building issues including out of hours escalations
  • Monitor PPM schedules, O&M’s, warranties, Task System, Asset & Life Cycle Registers
  • Responsible for Health & Safety during events, including contractor supervision, reviewing of H&S documentation and working closely with the Health & Safety Manager
  • Monitors and ensures office housekeeping and cleanliness is delivered to highest standards and that post room functions are delivered in a timely efficient and customer orientated fashion in alignment with Shipping
  • Proactively manages spend and budget locally in line with policies and procedures including the processing of PO’s, invoices, budgets, service charges, rates, rent, insurance and local taxes etc. as applicable.

Sound like you? To apply you need to be:

  • Experienced in the management of total FM services, preferably with experience of self-delivered engineering services contracts
  • Able to demonstrate a proven track record of managing office cleaning, preferably BICS experience
  • Able to build and maintain strong client relationships
  • Experienced in delivering technical services for a technology, media or similar client and must fit well culturally into this demanding and fast based environment
  • Experienced in financial management and budgeting while identifying cost savings/avoidance
  • Advanced in Microsoft Office (Excel, Word, and Outlook)
  • An excellent communicator including presentation and negotiation skills
  • Able to manage multiple projects and priorities
  • Able to network at all levels within the organization
  • Flexible and adaptable to changing business requirements is a perquisite for this role
  • Able to display initiative, confidence and professionalism in all dealings
  • Prepared to be on call and work out of normal working hours where applicable
  • Experienced delivering combined services facilities management contract in a client site
  • Degree qualified, preferably in property, facilities operations or engineering
  • Driven to meet deadlines, manage time effectively and work in a pressurized fast paced environment.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.

Apply today!

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