Technical Support Engineer (Level 2)

Posted on: 2018-05-04

Sector: IT & Telecomms

Location: Berkshire

Type: Permanent / Full Time


Role: Technical Support Engineer (Level 2+)
Based: Crowthorne, Berkshire (RG45)
Salary: £28-32k DOE

Are you currently working in a Technical Support role offering first class operational support but don’t have the opportunity to grow or progress?

We are seeking a knowledgeable and passionate Support Engineer to work as part of a friendly, dynamic and customer-centric organisation who boasts a range of high end clients.

Due to the success of this organisation and their continual growth we are keen to speak to self motivated, hard working and technically astute professionals with 3+ years experience under their belt in a Technical Support Role.

Your responsibilities will include (but will not be limited to):

  • Providing operational support on live products internally and to a varied customer base ensuring EXCELLENT Customer Service throughout, with little or no supervision.
  • Provide 1st, 2nd and some 3rd line technical telephone/remote and onsite support
  • Diagnose and fix issues remotely or when onsite ensuring customer satisfaction
  • Install and use Microsoft Windows Server & Desktop Operating Systems
  • Install new systems, hardware and software
  • Configure and install peripherals
  • Configure desktops & servers
  • Migrate systems, servers and users
  • Support mobile devices
  • Monitor Network security, firewalls and routers
  • Assist with project work when required

As an ideal candidate you will have 3+ years’ experience and preferably skills in the following areas: 

  • Microsoft Windows Server (2008/2012) operating systems
  • Microsoft Windows Desktop (7/8/10) operating systems
  • Microsoft Office Applications (2007/2010/2013)
  • Microsoft Exchange Server (2007/2010/2013)
  • Microsoft SQL Server (2008/2012)
  • VMWare & Hyper-V technologies
  • Networking & wireless configuration
  • Active Directory and Group Policy
  • Backup Software technologies
  • Antivirus Software

Personal Attributes:

  • Excellent communication skills, both written and verbal
  • Desire to grow and learn within the IT Industry
  • Good attention to detail
  • Good computer skills
  • Proactive and solutions orientated
  • Efficient, adaptable and flexible to a varying workload
  • Dedicated with a great team attitude
  • Must own a car and have a full clean UK driving license 

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