Technical Support Engineer (Level 2)

Posted on: 2018-05-04

Sector: IT & Telecomms

Location: Berkshire

Type: Permanent / Full Time

Description

Role: Technical Support Engineer (Level 2+)
Based: Crowthorne, Berkshire (RG45)
Salary: £28-32k DOE
PERMANENT

Are you currently working in a Technical Support role offering first class operational support but don’t have the opportunity to grow or progress?

We are seeking a knowledgeable and passionate Support Engineer to work as part of a friendly, dynamic and customer-centric organisation who boasts a range of high end clients.

Due to the success of this organisation and their continual growth we are keen to speak to self motivated, hard working and technically astute professionals with 3+ years experience under their belt in a Technical Support Role.

Your responsibilities will include (but will not be limited to):

  • Providing operational support on live products internally and to a varied customer base ensuring EXCELLENT Customer Service throughout, with little or no supervision.
  • Provide 1st, 2nd and some 3rd line technical telephone/remote and onsite support
  • Diagnose and fix issues remotely or when onsite ensuring customer satisfaction
  • Install and use Microsoft Windows Server & Desktop Operating Systems
  • Install new systems, hardware and software
  • Configure and install peripherals
  • Configure desktops & servers
  • Migrate systems, servers and users
  • Support mobile devices
  • Monitor Network security, firewalls and routers
  • Assist with project work when required

As an ideal candidate you will have 3+ years’ experience and preferably skills in the following areas: 

  • Microsoft Windows Server (2008/2012) operating systems
  • Microsoft Windows Desktop (7/8/10) operating systems
  • Microsoft Office Applications (2007/2010/2013)
  • Microsoft Exchange Server (2007/2010/2013)
  • Microsoft SQL Server (2008/2012)
  • VMWare & Hyper-V technologies
  • Networking & wireless configuration
  • Active Directory and Group Policy
  • Backup Software technologies
  • Antivirus Software

Personal Attributes:

  • Excellent communication skills, both written and verbal
  • Desire to grow and learn within the IT Industry
  • Good attention to detail
  • Good computer skills
  • Proactive and solutions orientated
  • Efficient, adaptable and flexible to a varying workload
  • Dedicated with a great team attitude
  • Must own a car and have a full clean UK driving license 

Latest Blogs

Ready to talk recruitment?

Whatever the nature of your enquiry, we'd love to hear from you.

Contact Us
SeeBrilliance

“We have used Dovetail on a number of occasions to recruit permanent staff. They take the time to find out about the role and feel that they understand our requirements. Dovetail are professional, efficient and have a great team, with a smile included. It is a pleasure to work with them and we would have no hesitation in recommending them.”

Business Development Manager – for SeeBrilliance

Grosvenor Services

“We have always had very good results working with the Dovetail team. There has always been consistent attention to detail and flexibility in assisting us with key hires.“

HR Director– for Grosvenor Services.

Aberley

“Dovetail have supported the growth of our business for several years. I know we can trust them completely to respond quickly and effectively to our staffing needs,
meeting our crazy deadlines on both temporary and permanent recruitment“

Meirion Anderson, MD - Aberley

Wherewework

“Dovetail have always been the ‘go to’ company for reliable trained resource. They have consistently provided quality staff even when the timescales have been tight. Great company”

Director – for Wherewework

Wherewework

“I have been working with Dovetail since 2005, every time my career path has altered, Dovetail have been my constant always taking them with me where ever I have worked. They provide a first class service and quality staff on whom myself and my business can rely. If you’re looking for Service with a capital “S” you will find it in abundance here”

Director – for Wherewework

Parkway Shopping Centre

“I have been using Dovetail for just over a year and can honestly say they are always helpful and proactive in finding the RIGHT staff for my site. Their staff are friendly and professional and always follow up calls as quickly as one would wish them to”

Site Cleaning Manager – for Parkway Shopping Centre

Fidelity Energy

“Dovetail have been hugely supportive in helping us to expand our team and are always at the end of the phone. Nothing is too much trouble and they continue to provide us with excellent candidates who have been carefully matched with our individual requirements. I’d have no hesitation in recommending their services and really appreciate the friendly and professional way in which they conduct their business.”

Manager Director – for Fidelity Energy

Dovetail Candidiate

“One of the unique benefits of working with Dovetail has been the practical contact it’s afforded me within many high-profile office environments for a variety of global brands. Being able to work so closely with teams that hold themselves to a golden standard and learning about the different ways they work is valuable experience you don’t really get at university. But it’s more than that – it’s also about people and relationships and trust and team-building and the team at Dovetail is, hands down, the most warm, dynamic, and professional team I’ve ever worked with.”

Candidiate – London

Citrix Systems

“Dovetail have provided contingent labour sourcing and payrolling to Citrix across Europe and the Middle East for several years. Their key strengths include:
Flexibility – adapting to the needs of Citrix as the organisation grows.
Engagement – willing to assist Citrix expanding into new geographies and markets.
Readiness – always available to answer questions and provide information on contracts through a single point of contact.
Integration – willing to share and adopt best practice developed between us.
Dovetail consistently outperform agreed service levels. They are dedicated to helping their customers build robust processes to manage temporary resources. They form a key part of our contingent labour strategy in EMEA, and I cannot recommend them highly enough. ”

Tom Dance, Manager – Procurement Systems Training & Communications for Citrix Systems

previous arrow
next arrow
Slider